At SBDL, we are committed to ensuring that you are fully satisfied with your shipping experience. We understand that there may be situations where you need to return a shipment or request a refund, and we have established the following policy to address your concerns.

Return Policy

If you wish to return a shipment, please review the following guidelines:

1. Shipment Condition: Ensure that the shipment is in its original condition and packaging.
2. Return Request: Submit a return request within 7 days of receiving the shipment.
3. Reason for Return: Provide a valid reason for the return, such as damaged goods, incorrect delivery, or other valid concerns.

Once your return request is approved, our team will guide you through the return process. Please note that some items may not be eligible for return, and specific conditions may apply.

Refund Policy

We aim to process refunds promptly and efficiently. Here are the key points of our refund policy:

1. Eligibility: Refunds are issued for eligible returns that meet our criteria.
2. Payment Method: Refunds are typically processed using the original payment method used for the purchase.
3. Processing Time: Please allow 7 days for the refund to be processed after the return is received and approved.
4. Deductions: In some cases, deductions may apply to cover shipping and handling costs or restocking fees.

Contact Us

If you have any questions or need assistance with a return or refund, please don't hesitate to contact our customer support team. We are here to help you and ensure your satisfaction.

Our Return and Refund Policy is subject to change without notice. Please review this page regularly for updates. If you have any concerns or special requests regarding returns and refunds, please contact our customer support team, and we will do our best to assist you.

At SBDL, we value your trust, and our commitment to providing exceptional shipping services includes transparent and fair return and refund procedures. Your satisfaction is our priority, and we look forward to serving you with the highest level of professionalism and care.